The Surest app helps member find in-network providers, ratings, and costs before getting care.
When Dee Dee needed to find doctors for her husband’s unexpected procedure, the Surest app helped her find in-network providers, care options, and costs before he got care or a bill.
Transcript
<00:00:02,105> My name is DeeDee Crow.
<00:00:03,965> I am the customer success manager here at Plunketts.
<00:00:08,225> My husband's name is Tim
<00:00:09,785> and we live in Champlain, Minnesota.
<00:00:13,035> Last year my husband, uh, was diagnosed
<00:00:15,965> with a mass in his bladder, which led to multiple
<00:00:21,965> surgeries, and we had to find new doctors
<00:00:26,145> and places to have those surgeries done,
<00:00:30,545> and that research was done on the Surest app.
<00:00:36,005> I really liked the app.
<00:00:37,185> You know, I, the procedures that they're recommending
<00:00:40,735> we're relying a lot on recommendations,
<00:00:44,985> but seeing that in the app, just going in
<00:00:48,125> and seeing that they have a good rating
<00:00:50,865> and that they are covered, you know, it makes a difference.
<00:00:55,625> You know, in the past, insurance was just kind of like
<00:00:58,755> that mythical creature that you had,
<00:01:01,345> but you didn't really know what it was going to cost you.
<00:01:04,425> You knew what your premiums were after that.
<00:01:07,305> You just waited for the bills to come in
<00:01:09,705> and dealt with them after the fact.
<00:01:13,625> The procedures have to be done,
<00:01:15,745> but knowing what you have to pay ahead of time is, is a relief.
<00:01:20,825> It relieved a ton of stress to not have to worry about that.
<00:01:25,945> Surest is amazing.