Medical tech company members choose higher-value health care providers – delivering savings and satisfaction.
The Surest plan saved the company 15% and cut employee out-of-pocket costs 60%.
The Challenge
The company wanted better health benefits at a lower cost for the company and employees. With their traditional plans, they reached a limit on what they could do with plan design and contributions and couldn’t continue to effectively move the needle on health care costs and trends. They needed a plan that delivered value and reduced wasteful spending.
The Solution
The company’s commitment to value-based care sparked strong interest in evaluating the Surest health plan. They liked that the Surest plan provides members opportunities to save by choosing providers evaluated as higher value based on quality, efficiency, and overall effectiveness of care. Knowing costs in advance and removing the burden of a deductible also appealed to the company and their decision to offer the Surest plan.
The Outcome
Employer impact
- 15% lower total cost of care compared to benchmark
- 26% lower emergency department use
- 15% higher utilization of primary care physicians
- 22% greater use of physical therapy
- 12% lower outpatient surgery facility utilization – 31% lower cost
- 36% higher ambulatory surgery center rates – 32% lower cost
- 36% lower maternity facility delivery costs
- 2x higher utilization of telehealth services than Surest norm
“By offering Surest, we gave people a richer benefit that resulted in happier employees while saving money for the company and lowering out-of-pocket costs for members. Win-win-win.”
- Company benefits leader
The Outcome
Employee impact
- 60% lower out-of-pocket spend on the Surest plan compared to traditional plans*
- Net Promoter Score 45 vs. industry average 27
- 90% of households with a claim interacted with Surest via the app or Surest Member Services
- 93% of employees and their families express they would be disappointed if Surest was no longer offered
- Employees and their families love the simplicity and cost certainty
“Having had various jobs in my life, I have carried a lot of different insurance. This is the simplest and most cost effective I have ever had. Full stop.
- Company employee