COVID-19 testing FAQs - Hero Image

COVID-19 testing FAQs

With the number of COVID-19 cases declining, and vaccination rates increasing, the public health emergency is set to end May 11, 2023. With this transition, Surest is committed to providing members with the information and resources they need to understand their benefits now and in the future.

Below is a list of coverage changes effective May 12, 2023:

Some plan sponsors may extend OTC testing coverage through the end of 2023. Please contact your employer to confirm.

How do Surest members submit over-the-counter (OTC) at-home COVID-19 test costs for reimbursement?

The last purchase date you can send in a reimbursement request is for receipts dated May 11, 2023. You have one year from the date of purchase to submit requests. After this time, most plan sponsors won’t cover these tests. The process for reimbursement is dependent on your specific health plan. Check the Surest app or website for details.

Are any COVID-19 tests and treatments still covered?

The below tests and treatments are covered, but you will owe a copay for the visit. Check the Surest app or to understand your cost.

General questions

Which OTC at-home COVID-19 tests are part of this program?
Any FDA-authorized or approved test is covered as part of the program. Typically, FDA-authorization is shown on the test packaging.
How many COVID-19 tests will be allowed per member, per month?
Each covered member is able to be reimbursed for 8 over-the-counter (OTC) COVID-19 tests every 30 days. Some test kits contain 2 tests per kit—each of those tests is counted individually toward the limit of 8 every 30 days. For example, if a covered member purchases 4 tests kits with 2 tests in each kit, that equals 8 tests for that member.
How do Surest members submit over-the-counter (OTC) at-home COVID-19 test costs for reimbursement?
The process for reimbursement is dependent on the member’s specific health plan. Members can visit or their Surest mobile app for details.
Are there state-specific differences that apply to the reimbursement of at-home over-the-counter (OTC) COVID-19 test?
Yes. In certain situations, state-based guidelines may impact coverage to plans regulated by state law. Please check with your state and plan administrator for additional detail.
Will the result of COVID-19 test have to be reported in order to receive reimbursement?
Can members submit a COVID-19 home test purchased prior to January 15?
Is a physician order or clinical assessment required for reimbursement for COVID-19 home test?
Can members submit a photo of a receipt?

For all additional questions, contact Surest Help at 866-683-6440.