We’re here to help you help your patients.
Do you accept Surest members?
If you’re contracted with UnitedHealthcare or Optum Behavioral Health networks, then Surest members are in-network for you.
Use the Surest Provider Guide to better understand our innovative health plan approach, find answers to common questions, reduce confusion and administrative burdens, and help avoid delays in registration, claims processing, and payment.
Surest ID Cards
See how to find specific information on the Surest member ID card.
Eligibility and Benefits
How to check for Surest member eligibility and plan benefits.
How and where to submit claims and check claim status.
Claims Reconsiderations and Appeals
How to submit and navigate the Surest member ID card.
All claims should be routed to Surest following the instructions on the member ID card.
Electronic claims to: 25463
Paper claims to: Surest PO Box 211758 Eagan, MN 55121
To check claims status, visit the UnitedHealthcare Provider Portal or call Surest Provider Services line at 1-844-368-6661
Check Surest member eligibility and claim status at:
UHCprovider.com 1-844-368-6661, a 270/271 transaction
Subscriber information is required to access the UHCprovider.com portal and phone line.
Surest tries to simplify health care and cut through the confusion by:
- Offering clear, upfront pricing: Members know prices in advance and may be less likely to delay, forego or ration their medical care or medications.
- Providing options: Members can see what’s covered and compare costs between providers. They have the ability to see high-value provider options that may not have been visible before.
- Offering the flexibility to activate coverage if the need arises.
More clarity and a better experience for your patients means less ambiguity for you, the provider:
- Members know what they'll owe, improving the collection process.
- Prices that members see are the prices they pay their providers.
- There’s no need to reconcile claims based on deductibles.
To learn more about how the Surest plan makes choices clearer and insurance easier to understand, visit provider resources.
If you’re contracted with UnitedHealthcare and Optum networks, you’re in-network for Surest members.
If you would like to become part of the Surest provider network, contact your UHC or Optum provider advocate, or call Surest Provider Services at 1-844-368-6661.
If you are a provider submitting claim reconsideration (pricing or other), you can:
**Mail:**UHSS Attn: Claims PO Box 30783 Salt Lake City, UT 84130
Please remember to send to the attention of an individual you have spoken to, if applicable.
If you are a provider filing a clinical appeal (for prior authorization or other), you can:
**Mail:** Surest Appeals
PO Box 31270
Salt Lake City, UT 84131
Urgent Appeal Fax Line: 1-866-748-7304
Non-Urgent Appeal Fax Line: 1-866-748-7820
Please remember to attach all supporting materials to the appeal request, including member-specific treatment plans or clinical records.
If you are a Surest member and want to appeal a claim, please call Surest Member Services at the number on your member ID card. We will be happy to help you settle your claim.